FAQs

Draft:

Draft appointments can be created and moved without notifying the client.

Unconfirmed (or practice confirmed):

When the practice are comfortable with the scheduling of the appointment it can be set as unconfirmed. This change will notify the client that an appointment has been created. Any furhter changes to an unconfirmed appointment will notify the client of the change.

Confirmed:

When a receptionist or client confirms an appointment it is 'locked in', any changes can only be made by re-creating the appointment. This is to prevent mistakenly altering schedules and routes.

Appointments are confirmed on the Arrivet system by clicking on appointments>then clicking on the dark pink appointment>checking all the details> scrolling down and clicking confirm appointment.

The following link is a step-by-step process.

Arrivet tracks and updates the accuracy of locations in the system. This ensure vets are only sent to the right places.

Once vets complete an appointment on the mobile app a prompt will appear to validate the location. If the location was correct you need only validate. If the location was incorrect you need to either move the pin or share your current location and then save this as a validated location.

Clients can also create validated locations in their portal.

Notification preferences can be changed from the Arrivet website portal by your name in the top right hand corner>click on name>account settings. Alternatively, to opt out of SMS notifications reply STOP to any Arrivet notification. To opt out of email notifications contact your vets practice.

An email will be sent to prompt you to register with Arrivet. Please ensure you register with the email that you received the invitation on.

The following link is a step by step process.

For custom report requests please contact our support team who will capture your requirements and return your reports. Contact support